Refunds and returns policy and Terms and conditions

By using this web site, you agree to be bound by the Terms and Conditions set out below. If you do not accept these Terms and Conditions you may not access or use this site.


For the purpose of these Terms and Conditions:
"Website" shall mean this web site
"You/Your" means you, the user of this Website.
"We/Us/Our" means Tasman Health who provides this Website.
"Content" means all information, data, text, software, graphics, messages or other material.

Liability and Indemnity

We shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of Your use of this Website or in respect of any of your actions or omissions taken in reliance on any information contained on this Website or any web site to which this Website is linked.

Modifications to Website

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice. You agree that We shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

Amendments to these Terms and Conditions

We reserve the right, at any time, to modify, amend or update these terms and conditions without notice.

Third Party Links

You agree that We are not responsible for, nor do We endorse, any third party web sites or content which You access in the course of using the Website. This includes any reliance upon or offence taken/caused by content, advertising, products or services accessed.

Order Procedure

You may offer to purchase goods described on this Website for the price specified on this Website by completing the online order form. Your order must contain your name, physical address, email address and any other information requested.

The dispatch of the goods from Us will constitute our acceptance of your offer to purchase those particular goods. We provide no warranty as to the availability of goods advertised through this Website.

Any information on this Website is up to date at the time it is posted on the Website, but is subject to variation at any time without notice.

Payment for goods

All prices listed on this Website are inclusive of goods and services tax (GST).

Delivery of goods

We will use our best endeavours to have the ordered goods dispatched to you within two working day of your order being placed with us. We will not be liable for any delay in delivery of the ordered goods.

Damaged goods

If the goods are damaged or faulty when they are delivered to your postal address, please advise Us, and return the damaged or faulty goods to Us within 5 days of those goods being delivered. We will consider whether to replace the goods or provide a refund to You. If the goods fail to arrive at your postal address within a reasonable time following your order being placed, please notify us. We may replace the goods free of charge.

Return of goods

If you change your mind regarding the purchase of goods after you have placed your order with us, please contact us to advise that you no longer require the goods. We will consider whether to substitute those goods ordered for other goods of the same or lesser value or to provide a refund to you. The decision shall be entirely ours, and we are not obliged to accept 'change of mind' returns. If we decide to substitute the goods or provide a refund to you, we will notify you, and will require the goods to be returned to Us in the same condition as when the goods were dispatched and within 5 days of those goods being delivered to your postal address. Any postage and packaging charges on returned goods are non-refundable.

Termination of access

We may terminate access to this website at any time without notice. Our Terms and Conditions will nevertheless survive such termination. We do not warrant that you will have continued access to this website, and will not be responsible or liable for any loss, claims, costs, expenses, or damage, directly or indirectly incurred or resulting from or related to your inability to use or access this Website.


We do not accept any responsibility or liability for any direct, indirect, incidental, consequential, special, exemplary or punitive damage, or for any loss of profit, income or any intangible losses, or any claims, costs, expenses, or damage, whether arising directly or indirectly from, or connected with, your use of this Website.

To the extent permitted by law, any condition or warranty, whether express or otherwise implied into these terms and conditions, including fitness for purpose is hereby excluded. However, nothing in these terms and conditions is intended to have the effect of contracting out of the provisions of the New Zealand Consumer Guarantees Act 1993 except to the extent permitted by that Act, and these terms and conditions are to be modified to the extent necessary to give effect to that intention.

If you are using this website or purchasing goods for business purposes, you agree that the New Zealand Consumers Guarantees Act 1993 does not apply.

Governing jurisdiction

This Website and content has been developed in accordance with the laws of New Zealand. These Terms and Conditions, and any matters or disputes connected with this Website or the online purchase of goods shall be governed by the law of New Zealand and the New Zealand courts shall have exclusive jurisdiction to hear and determine all claims in connection with this Website and its use.